Question 1

Is this one of those generic bots that frustrate customers?

Accepted Answer

No. OyeIA doesn't memorize a script — it queries your system live every time (catalog, stock, calendar, CRM) and replies with the real-time information. It doesn't make up prices when it doesn't know them, doesn't make up hours when your business is closed, and hands off to your team with full context when a case goes beyond the bot. That's the difference between an autoresponder and a system.

Question 2

What happens when the bot doesn't know something or makes a mistake?

Accepted Answer

Three protection layers: (1) when it doesn't have an answer, it hands off to a human agent instead of inventing — and the customer gets a positive-language message, never a flat "we don't have it"; (2) if the system detects it's about to send a dubious data point (a price, an hour), it blocks it before sending; (3) we audit each day's conversations with an automated system that flags real errors and we fix them within hours. With our latest client activation, that system caught 6 real errors in a single morning — all corrected before noon.

Question 3

Can you connect my existing system (catalog, calendar, CRM)?

Accepted Answer

Yes, and that's what changes the result. If your business uses Odoo, Google Calendar, a CRM like HubSpot, or a custom ERP, OyeIA queries it live whenever the customer asks. Today we have an auto parts distributor in Chimbote querying inventory and pricing on their Odoo on every conversation, and an aesthetic center in the same city syncing its calendar. We assess it on the discovery call — most Peruvian systems are within reach.

Question 4

How does it learn to talk like my business?

Accepted Answer

There's a tuning process that runs for the first 2-3 weeks after launch. We start with the system answering live, monitor every real conversation, and each day we adjust: tone, handoff rules, catalog, follow-up flows. You see every change in your service updates panel, without having to ask. After those first weeks, improvements continue month after month — the bot evolves with your business, it doesn't stay frozen.

Question 5

What if I already have someone handling WhatsApp?

Accepted Answer

OyeIA doesn't replace your team — it empowers it. The system handles the repetitive stuff (prices, hours, availability, stock) instantly, while your team steps in for cases that genuinely need a person. When an agent takes over a conversation manually, OyeIA detects you're typing and goes silent automatically; when you leave the conversation, it resumes responding. Less repetitive workload, more closings.

Question 6

How do I choose between OPERA and CONECTA?

Accepted Answer

Ask yourself one question: do you want us to run the system for you, or do you want to own it and run it yourself? If you want results without touching anything technical, OPERA: a monthly fee and we handle everything. If you have a technical team or want full control of your infrastructure and data, CONECTA: one-time payment, the system is yours, no lock-in.

Question 7

How long until it goes live?

Accepted Answer

OPERA goes live in hours: confirm the setup, send us your business info (catalog, prices, FAQs) and your WhatsApp starts answering the same day or the next. CONECTA takes 1–2 extra days to provision your own server.

Question 8

Do I need technical knowledge?

Accepted Answer

None at all. We install everything, configure the flows, and train your team. You just scan a QR code with your WhatsApp Business and the system goes live.

Question 9

What does the OPERA monthly fee cover?

Accepted Answer

24/7 operation, maintenance, continuous assistant improvements, support and your results panel. It isn't software rent: it's a team making sure your assistant never goes down or embarrasses you in front of your customers.

Question 10

Is there a minimum contract?

Accepted Answer

OPERA has a 3-month minimum when you take the campaign setup price (S/490 instead of S/890) — the discount buys the commitment. Prefer no minimum? The setup goes at the regular price. CONECTA has no minimum: the system is yours from day one.

Question 11

What happens if I stop paying?

Accepted Answer

On OPERA the service pauses and we reactivate it whenever you want — no penalties. On CONECTA the system is yours: if you skip the annual renewal you lose OyeIA support and the panel, but your server, number and data are still yours.

Question 12

Is my data safe?

Accepted Answer

Yes. On CONECTA all data lives on your own server, under your control. On OPERA we manage the infrastructure with per-client isolation and the same security practices. Either way, your data belongs to you — always.

Question 13

How many conversations can it handle?

Accepted Answer

OPERA starts at S/300/month for typical volumes: bookings, inquiries, moderate orders. High-volume businesses — delivery, intense retail — scale the monthly fee with real conversation volume. We size it with you, and we never cut service without warning.

Question 14

Can I pay in installments?

Accepted Answer

Yes, case by case. On CONECTA the one-time payment can usually be split into 2 or 3 parts at project start. Message us on WhatsApp.

Question 15

Can I switch plans later?

Accepted Answer

Yes, both ways. Many businesses start on OPERA and migrate to CONECTA with their own server as they grow — your number, data and conversations carry over. And if you no longer want to run your own system, we take it over and you move to OPERA.

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